📧 Contact Support
- Technical Issues: fire.mountain.dev@hotmail.com
- Response Time: 24-48 hours (excluding weekends)
- Include When Contacting:
- Device model (e.g. iPhone 15 / Samsung Galaxy S23)
- OS version (e.g. iOS 17.5 / Android 14)
- Brief description of the issue
🔍 Frequently Asked Questions
1. Ads Not Closing/Inappropriate Content
- Take screenshot immediately (Power + Volume Up buttons)
- Note the ad timestamp and network (if shown)
- Email us with details and screenshot
2. Purchase Issues
iOS Contact Apple Support:
Apple Billing Help
Android Contact Google Play:
Google Play Help
- Check purchase history in your platform account
- Ensure payment method is valid
- Wait 24 hours for server synchronization
3. Game Progress Issues
- Progress Loss:
- Check internet connection
- Restart the game
- Verify cloud save status (if enabled)
- Save Data Recovery:
Provide your Player ID (found in Settings)
4. Performance Problems
- All Devices:
- Update to latest game version
- Restart your device
- Ensure 500MB+ free storage
- Android Specific:
- Clear app cache (Settings > Apps > [Game Name] > Storage)
- Disable battery optimization for the game
💡 Feature Requests
Suggest new puzzle types or game modes:
fire.mountain.dev@hotmail.com
⚙️ Technical Documentation